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About shipping delays...
Mail delivery via USPS (United States Postal Service) and UPS (United Parcel Service) may be delayed due to inclement weather and staff shortages, especially during busy periods (i.e. holiday season). Additionally, irregularly-shaped packages such as circular poster tubes (shipped via Standard Shipping) need to be scanned manually by hand instead of automatically machine-scanned. As a result, some packages may take longer to be processed (up to 4-6 additional business days).
I'm so sorry that your item is damaged!
Please describe what happened. Was the packaging (i.e. plastic mailer bag or cardboard poster tube) damaged or dented as well? Or, was the damage due to a different reason?
About order changes...
No problem! As long as your order has not shipped yet, I will do everything I can to help! Please enter your request below.